Privacy Policy

Ahnak.AI (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to this Privacy Policy.

Our services do not constitute legal, financial, compliance, or professional advice, and should not be relied upon as a substitute for independent professional guidance.

We may collect personal information including (but not limited to):

Information You Provide

• Name
• Business name
• Email address
• Phone number
• Website URL
• Billing and payment details
• Enquiry and form submissions
• Account and login details

Information About Your Customers
When you use our automation services, you may upload or connect customer data such as:

• Names
• Phone numbers
• Email addresses
• Enquiry details
• Appointment data
• Messaging history

You remain the data controller for this information.

Automatically Collected Information

• IP address
• Browser type
• Device information
• Website usage data (cookies, analytics)

Communication Data
Where enabled, our services may process call recordings, call transcripts, SMS content, chat messages, timestamps, and related communication metadata for the purpose of service delivery, automation, quality assurance, and performance reporting.

We use personal information to:

• Provide and manage our services,
• Set up and maintain automation workflows,
• Enable communication (calls, SMS, chat, email),
• Provide dashboards, reports, and insights,
• Process payments and billing,
• Respond to enquiries and support requests,
• Improve platform performance and user experience,
• Meet legal and regulatory obligations.

Our AI-powered services are designed to assist with automation, communication, and operational efficiency. Any outputs, recommendations, or actions generated by AI systems are provided as support tools only. Final business decisions, customer interactions, and outcomes remain the responsibility of the client.

We collect and process personal information where:

• You have given consent,
• It is necessary to provide contracted services,
• It is required by law,
• It is reasonably necessary for business operations.

You acknowledge that:

• You are responsible for obtaining lawful consent from your customers.
• Messaging, SMS, and calls must comply with the Spam Act 2003 (Cth) and Do Not Call Register Act 2006 (Cth).
• Ahnak.AI acts as a service provider, not the sender or caller of record.

We are not responsible for consent breaches by clients.

You acknowledge that you are solely responsible for ensuring all customer communications comply with applicable laws, including obtaining valid consent under the Spam Act 2003 (Cth) and Do Not Call Register Act 2006 (Cth).

We may disclose personal information to:

• Technology and infrastructure providers (hosting, messaging, telephony),
• Payment processors,
• Analytics and reporting providers,
• Professional advisers (legal, accounting),
• Government or regulators where required by law.

We do not sell personal information.

Some systems used to deliver our services, including automation, messaging, and AI processing infrastructure, may store or process data outside Australia.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes administrative, technical, and organisational safeguards. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as:

• It is required to provide services.
• It is legally required.
• It is necessary for legitimate business purposes.

Data may be deleted or anonymized upon service termination, subject to legal obligations.

You have the right to request access to personal information we hold and request correction of inaccurate or outdated information.

Requests can be made by contacting us using the details below.

Our website may use cookies and analytics tools to improve website functionality and analyse traffic and usage patterns.

You may disable cookies via your browser settings, though some features may not function correctly.

If you believe we have breached your privacy rights, please contact us first so we can attempt to resolve the issue.

If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

For privacy-related enquiries or requests, contact:

www.Ahnak.Ai
Email: Team@Ahnak.Ai
Location: Victoria, Australia

HSBiz108 Pty Ltd (ABN 58 671 635 411)

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